The Challenge
A 40-room boutique hotel found bed bug evidence in four suites two days before a sold-out weekend. Every room-night mattered, reviews were at stake, and housekeeping needed a protocol — not just a treatment — so the problem could never quietly spread down the hall again.
Overnight Heat, Zero Trace
Our crew worked 9 PM to 5 AM in unmarked vans. Each suite got a sensor-monitored thermal soak past 122°F — lethal to bugs and eggs hidden in headboards, nightstands, and carpet edges where sprays never reach. By morning, locking encasements were fitted, interceptor monitors sat under every bed leg, and rooms were back on sale with documentation for the front desk.
- Adjacent rooms inspected free — early spread caught in one neighboring suite.
- Housekeeping trained on a 3-minute check added to every turnover clean.
- No chemical odor — guests checked into treated rooms the same evening.
Sold-Out Weekend Saved
All four suites sold that weekend with no guest complaints. Sixty-day monitor checks stayed clear, and the hotel now runs quarterly canine sweeps — a selling point their manager mentions in staff training.